Refund & Returns Policy

Last Updated: 27/01/2025

At Little Explorers (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. By purchasing from our website (“littleexplorers.com”), you agree to the terms set forth in this policy.

1. Products Eligible for Returns

We accept returns for physical products sold on our website that meet the following criteria:

  • The product is unused, in its original condition, and includes all original packaging and accessories.
  • The return is initiated within 30 days of the delivery date.
  • Proof of purchase (e.g., order confirmation email or receipt) is provided.

2. Products Not Eligible for Returns

We cannot accept returns for:

  • Products that have been used, damaged, or altered after delivery.
  • Products purchased on sale or marked as “final sale.”
  • Products missing original packaging or accessories.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at support@little-explorers.com with the following details:
    • Your order number.
    • The product(s) you wish to return.
    • The reason for the return.
  2. Our team will review your request and provide instructions for returning the product, including the return address.
  3. Once your return is approved, securely package the product and include the proof of purchase.
  4. Ship the product back to us using a trackable shipping method.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
  • We recommend using a trackable shipping service to ensure the product reaches us. We are not responsible for lost or damaged returns.

5. Refunds

  • Once we receive and inspect your returned product, we will notify you via email about the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us at support@little-explorers.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the product. We will provide a resolution, which may include a replacement, repair, or refund.

8. Cancellations

  • Orders can be canceled before they are shipped. To cancel an order, contact us immediately at support@little-explorers.com with your order number.
  • If the order has already been shipped, you must follow the return process outlined above.

9. Contact Us

If you have any questions or need assistance with returns or refunds, please contact our Customer Support team:

Thank you for choosing Little Explorers. We value your satisfaction and are committed to providing excellent customer service.